FRB · FRB-0026 · record R0572
Consumer Complaints Explorer
Federal Reserve Board · Division of Consumer and Community Affairs
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2019-01-01 (day precision)Source: 2019-01-01T00:00:00
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Other: Economic & FinancialSource: Other – Economic & Financial
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
Categorize large volumes of consumer complaints into topics to facilitate appropriate analysis and response
Expected benefits
Improve the classification of consumer complaints into topics using topic modeling
System outputs
Gamma value, topic number, and top five terms for the topic number for each narrative
Technology
- AI classification
- Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
- System name(s)
- General Support System
- Custom-developed code
- Yes
- Public source code
- Not reported
Sourcing
- How it was built
- Developed in-houseSource: b) Developed in-house
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- No
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Yes
- Demographic features
- k) None of the above
- Training and evaluation data
- External – CFPB Consumer Complaints
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported