FDIC · FDIC – 37 · record R1061

CFOO Admin Chatbot

Federal Deposit Insurance Corporation · Division of Finance

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2023-01 (month precision)Source: 01/2023
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

Compiling data from internal FDIC website and targeted documents to answer questions about CFOO admin. The AI solution is intended to increase user access to already available data in a more digestible form. This helps internal employees self solve problems quickly when engaging with administrative issues.

Expected benefits

Makes information more readily available , searchable and readable. This internal solution improves operational efficiency of the agency.

System outputs

An answer to the users question the user asks the bot. This addresses topics on internal division administrative questions including office maintenance, training, HR questions, policy, and security.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Internal Chatbot RASA
Custom-developed code: Yes
Public source code: github.com ↗

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: CFOO Admin Chatbot uses the FDIC CFOO Administrative data set for training. The data contains administrative data elements. The administrative data set is internally available for all the FDIC employees and contractors.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported