FDIC · FDIC-68 · record R1088

Social Listening

Federal Deposit Insurance Corporation · Office of Communications, Division of Complex Institution Supervision & Resolution, Legal Division, Division of Risk Management Supervision

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Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2023-01 (month precision)Source: 01/2023
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Other
Operational functions: No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

There are many social media sites that provide information useful to the FDIC's fulfillment of its mission; searching each independently is time consuming and inefficient. Summary of results for social and news items on the FDIC, liquidity risks, banking industry, and other relevant topics helps users to support mission.

Expected benefits

Access to a centralized online tool that searches numerous social media sites expedites analysis of publicly available information. Utilized for social listening about policy issues, potential liquidity risks, banks, and more to help support mission.

System outputs

Outputs help to inform as to issues that may impact the FDIC's fulfillment of its mission. Outputs reflect the search results of prompts related to searches focused on mentioning the FDIC and trends affecting the ability of the FDIC to fulfill its mission.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Meltwater
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Yes
Privacy Impact Assessment: www.fdic.gov ↗
Authorization to Operate: No
Demographic features: k) None of the above
Training and evaluation data: Public data, trained by vendor
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported