DOT · DOT-1000074 · record R1268
Community Engagement Chat Bot
Department of Transportation · FAA APL
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2021-06-08 (day precision)Source: 06/08/2021 12:00:00 AM
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Transportation
- Operational functions
- Chatbot or virtual assistant Derived by keyword rules; see methodology
Problem the AI is intended to solve
Assisting the public in finding information on the FAA website.
Expected benefits
Not reported
System outputs
We are using our AI Chat Bot to better inform the public. In our efforts to engage with the public we wanted to use this tool to direct the public to the tremendous amount of information that is on the FAA Website.
Technology
- AI classification
- Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
- System name(s)
- Not reported
- Custom-developed code
- No
- Public source code
- Not reported
Sourcing
- How it was built
- Contract and in-houseSource: c) Developed with both contracting and in-house resources
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- No
- Authorization to Operate
- Yes
- Demographic features
- Not reported
- Training and evaluation data
- We are constantly working to refine the Chat Bot responses and help it pull the best information that is available on the FAA Website to provide value to the public
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported