Automatic Document Processing

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

This service reads inputs on annual CM-929 and CM-908 forms received. It does not serve as a principal basis for decisions or actions with significant effect on an individual or entity's civil rights, civil liberties, or privacy, access to critical government resources or services, or human health and safety. Any form with unreadable inputs or responses that could result in a change in benefits are directed to a human reviewer for final review and action.

Start date

2023-05-29 (day precision)Source: 05/29/2023 00:00:00

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Government Benefits Processing

Operational functions

Document processing and extraction Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AI is intended to allow the claims examiner more time to focus on more critical adjudication tasks. The CM-929 and CM-908 forms amount to tens of thousands of incoming correspondence on an annual basis. Claims examiners were cumulatively spending an excess amount of time each year reviewing the forms only for indications of a change in circumstances (based on a check-the-box indicator) or similar notice. This would then be followed by the entry of a code signifying receipt in the Automated Support Package. Only a very small number of forms received each year require a modification of benefits. AI is easily able to handle this task, and ensures that forms indicating a change in circumstances are reviewed by a human, while the remainder are processed by the AI, reducing wait times in other areas of the adjudication process for claimants.

Expected benefits

Automatic processing of continuation of benefits form to extract pre-defined selection boxes. AI tool will extract data from the forms.

System outputs

AI tool will extract data from the forms for further processing

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

Azure

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

Synergy PIID: 1605DC19A0004 Azure PIID: NNG15SD60B

Vendors (standardized)

MMicrosoft

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

Yes

Privacy Impact Assessment

Not publicly available.

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

Agency Generated using hundreds of example forms with dummy data and audited for accuracy.

Federal Data Catalog

N/A--Protected by the Privacy Act

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported