DOL · DOL-23 · record R1293

Workforce Recruitment Program (WRP) Website Chatbot Assistant

Department of Labor · ODEP

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Read-only, informational chatbot: draws from authoritative sources and case-status data, makes no determinations
Start date: 2024-08-16 (day precision)Source: 08/16/2024 00:00:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Service Delivery
Operational functions: Chatbot or virtual assistant, HR and workforce Derived by keyword rules; see methodology

Problem the AI is intended to solve

This use case cuts down on the number of emails that ODEP’s WRP team needs to respond to in their program inbox, [email removed]. It helps address routine questions with straightforward answers without requiring WRP staff involvement. It also provides much faster responses to WRP applicants and stakeholders, who would otherwise need to wait 2-3 business days for WRP staff to write a response to their email.

Expected benefits

The chatbot helps the end user with basic information about the Workforce Recruitment Program and information on who to contact. This chatbot is managed by DOL staff. ODEP manages the script, while OCIO manages the technical aspects and updates to Amazon Lex.

System outputs

Generate content from the WRP program

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): AWS
Custom-developed code: Yes
Public source code: aws.amazon.com ↗

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): AWS PIID: NNG15SD22B Synergy PIID: 1605DC19A0004
Vendors (standardized): Amazon Web Services

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: Not reported
Training and evaluation data: Agency provided list of questions and answers.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported