USDA · USDA-052 · record R1353
FSA FLP Chatbot
Department of Agriculture · Farm Production and Conservation
Overview
- Development stage
- PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2025-09-15 (day precision)Source: 9/15/2025
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Service Delivery
- Operational functions
- Chatbot or virtual assistant Derived by keyword rules; see methodology
Problem the AI is intended to solve
This AI use case is researching program handbooks and generating contextually and factually accurate responses from highly technical Farm Loan Program information.
Expected benefits
Empowers employees to provide better service and cost savings via faster response times to program-specific questions. Increases accuracy of content and knowledge in program delivery.
System outputs
The expected output is text answers to prompt questions.
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Not reported
- Custom-developed code
- Yes
- Public source code
- Not reported
Sourcing
- How it was built
- Contract and in-houseSource: c) Developed with both contracting and in-house resources
- Vendor (as reported)
- Amazon Web Services
- Vendors (standardized)
- Amazon Web Services
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- No
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- No
- Demographic features
- k) None of the above
- Training and evaluation data
- 1-FLP, 2-FLP, 3-FLP, 4-FLP, 5-FLP, 6-FLP, 7-FLP publicly available Farm Service Agency handbooks were used to train the model. Sample responses prepared by business-area human experts were used to evaluate model performance.
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported