DOJ · DOJ-0046 · record R1516

ChatBot

Department of Justice · Department of Justice / COPS

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Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Start date: 2021-11 (month precision)Source: 11/2021
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

The Chatbot responds to the questions, allowing staff to focus on other priorities.

Expected benefits

The Intelligent Bot tool is implemented using Question and Answer (QnA) Maker and the Language Understanding (LUIS) services which is developed using the Microsoft Azure Software As A Service (SAAS) infrastructure in the Cloud on the COPS website. This will allow COPS to easily implement a brand new knowledge base of questions and answers feature on the site which will respond via a chat box based on a question entered by the customer.

System outputs

Response

Technology

AI classification: Classical / predictive MLSource: Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relatio…
System name(s): Redacted for cybersecurity purposes.
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: No
Demographic features: k) None of the above
Training and evaluation data: The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported