DOJ · DOJ-0243 · record R1668

Voicemail Transcription, Translation and Summarization

Department of Justice · Department of Justice / PARDON

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: High-impactSource: a) High-impact
Impact justification: Not reported
Start date: 2025-09 (month precision)Source: 09/2025
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Summarization, Translation and transcription Derived by keyword rules; see methodology

Problem the AI is intended to solve

PARDON would like to leverage transcription, translation and summarization services available in the GCC high cloud environment to help reduce the processing time and level of effort associated with responding to voicemail inquiries.

Expected benefits

Cost savings, reducing customer wait times, improving customer experiences, improving PARDON Attorney experiences, and improving multi-lingual access to the government.

System outputs

The primary output from this use case is an email that provides an AI generated summary of the voicemail and includes the following attachments: the original voicemail (.wav file), a text file that includes the transcribed voicemail, and a text file that includes the translated voicemail (for non-English voicemails). This email is sent to the shared PARDON inbox and processed with other email requests.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Redacted for cybersecurity purposes.
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Amazon
Vendors (standardized): Amazon Web Services

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Yes
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported