Chatbot to Answer Internal Employee Policy Queries

Overview

Development stage

PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.

High-impact designation

High-impactSource: a) High-impact

Impact justification

Not reported

Start date

2025-01 (month precision)Source: 01/2025

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Law Enforcement

Operational functions

Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

It is often challenging for DEA employees to manually search through our voluminous collection of manuals, books, CBP chemical codes, CFR, U.S.C., etc. to find an answer to their specific questions about policy, law, and rules. Training the AI on these materials enables it to answer employee queries comprehensively and quickly, thereby saving employees a lot of time.

Expected benefits

AI can provide comprehensiveness answers to employees' questions much more quickly than if the employees had to search and find the answers themselves. In addition, the AI can identify content that needs to be revised or added to effectively provide answers.

System outputs

The solution will enable users to ask questions through a chatbot interface, where the AI system, trained on the Agents Manual, will generate comprehensive answers and recommendations. These responses will be sourced from all relevant materials and include hyperlinks to the original references for easy access and verification.

Technology

AI classification

Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.

System name(s)

Redacted for cybersecurity purposes.

Custom-developed code

Yes

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

OpenAI

Vendors (standardized)

OpenAI

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

No

Demographic features

k) None of the above

Training and evaluation data

The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported