DHS · DHS-2436 · record R1846

Burlington Finance Center Voice Bot

Department of Homeland Security · ICE

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Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Service Delivery
Operational functions: Translation and transcription Derived by keyword rules; see methodology

Problem the AI is intended to solve

This use case intends to solve the problem of the manual and time-consuming process of handling routine bond inquiries.

Expected benefits

Identify and verify the caller, retrieve the status of the bond, and share the bond status with the requester and/or answer administrative FAQs.

System outputs

It will use Natural Language Understanding (NLU)/Natural Language Processing (NLP) to perform voice-to-text and text-to-voice translations, giving it the ability to recognize voices and meaning. The BFC Voice Bot will be deterministic and will not use Generative AI. Language Translation Technology (LTT) will be used to translate inquiries from Spanish to English and responses from English to Spanish, if needed.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported