DHS · DHS-2594 · record R1853

ICE Enterprise AI Assistant

Department of Homeland Security · ICE

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant, Cyber threat detection Derived by keyword rules; see methodology

Problem the AI is intended to solve

This use case aims to (1) address cybersecurity concerns related to ICE personnel using externally hosted commercial chatbots and (2) solve the issue of out-of-the-box LLMs lacking tailored capabilities for ICE, such as the integration of internal ICE artifacts.

Expected benefits

By providing an ICE-owned and agency-wide solution, the ICE Enterprise AI Assistant addresses cybersecurity and privacy concerns associated with external AI tools, while enhancing employee efficiency and supporting the ICE mission. The tool advances ICE’s AI adoption and is expected to improve information access and increase productivity across the organization.

System outputs

The solution’s AI outputs vary depending on the user’s request, but generally help personnel quickly access relevant data, reducing the time spent searching through internal resources. The chatbot also improves data reliability by citing its sources and tailoring responses to the specific needs of ICE personnel. Outputs are intended as a support tool and users may not rely on outputs as the principal basis for decisions or actions classified as high-impact AI under OMB guidelines.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported