DHS · DHS-2429 · record R1866

TSA Case Handling Platform

Department of Homeland Security · TSA

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Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Administrative Functions
Operational functions: No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

The tool saves case workers manual time to download, order, and compile reports.

Expected benefits

The tool saves case workers manual time to download reports, order, and compile. The case workers can then use their time to work on cases rather than administrative tasks. Newton POC has the potential of streamlining collection processes related to cases, and creating custom reports from various materials during the case managers interview process, producing a centralized tool to manage and control all steps within each case.

System outputs

The LLM automation capabilities include compiling, ordering, and exporting a PDF document that contains 6 key documents from the initial steps of formal complaint process, and 3 key documents at the final stages of the complaint.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported