DHS · DHS-2529 · record R1956
Global Entry Mobile App Traveler AI Question Answering Service
Department of Homeland Security · CBP
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2025-06-16 (day precision)Source: 2025-06-16T00:00:00
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Administrative Functions
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
Travelers submitting a question to the Global Entry support team.
Expected benefits
Faster workflow, faster customer response time, reduce the number of people it takes to address customer concerns, less expensive.
System outputs
The output is the answer to a traveler's question. The AI model is directed to answer the question from the context information we give it, verbatim.
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Global Entry
- Custom-developed code
- Yes
- Public source code
- Not reported
Sourcing
- How it was built
- Developed in-houseSource: b) Developed in-house
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Yes
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Yes
- Demographic features
- Not reported
- Training and evaluation data
- Previous production traveler questions that were sanitized and anonymized, mock traveler questions.
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported