DHS · DHS-2306 · record R1964

CISAChat

Department of Homeland Security · CISA

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2025-05-06 (day precision)Source: 2025-05-06T00:00:00
Withheld from public reporting: Not reported

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

Currently, retrieving and synthesizing content from hundreds of government documents is a slow, manual process. CISA users need the capability to answer questions, generate summaries, and produce textual responses efficiently using a broad range of information sources—from CISA publications to DHS mandates. AI can streamline and accelerate this workflow by automating information extraction and response generation.

Expected benefits

Currently, multiple CISA program offices are using contractor staff to review pre-production content and other internal materials to develop summaries, key themes, and improve clarity. Leveraging a Generative AI solution improves internal agency Customer Experience (CX) and saves staff time.

System outputs

LLM generated response to the questions posed on uploaded content.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Microsoft
Vendors (standardized): Microsoft

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: No
Demographic features: Not reported
Training and evaluation data: Current data used is pre-publication content that has already been approved.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported