Routing emails from shared inboxes

Overview

Development stage

PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2026-01-01 (day precision)Source: 01/01/2026 00:00:00

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Administrative Functions

Operational functions

No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

This EAC uses a single inbox for the majority of its public communications. This tool is intended to route those incoming messages to the appropriate individuals or inboxes immediately to decrease response time and improve custormer engagement.

Expected benefits

Improved staff productivity, faster drafting workflows, and enhanced customer service.

System outputs

Emails forwarded to the appropriate individual or inbox.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

ChatGPT Enterprise; Claude for Government; Gemini for Government; Grok for Government; Perplexity Enterprise; Microsoft Copilot

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Purchased from vendorSource: a) Purchased from a vendor

Vendor (as reported)

OpenAI; Anthropic; Google; xAI; Perplexity; Microsoft

Vendors (standardized)

MicrosoftOpenAIGoogleAnthropicXxAIPerplexity

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Not reported

Demographic features

k) None of the above

Training and evaluation data

General-purpose data entered by staff for productivity tasks; no PII or sensitive content is allowed per the EAC's AI Use Policy.

Federal Data Catalog

Not reported

Governance

1 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported