Automated Incident Analysis

Overview

Development stage

In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

Not reported

Withheld from public reporting

Not reported

Mission

Topic area

Information Technology

Operational functions

Translation and transcription Derived by keyword rules; see methodology

Problem the AI is intended to solve

The Enterprise Command Operations (ECO) Major Incident Management (MIM) team will develop an AI Agent to assist in Major Incident bridge calls. The agent will gather insights from the Major Incident bridge transcription, ServiceNow Incidents, and Observability telemetry to assist in isolating the cause of a Major Incident. The agent would reduce the Mean Time to Repair (MTTR) Major Incidents impacting Veteran care and/or benefits.

Expected benefits

This agent would result in improved availability of Veteran-impacting services providing patient care and benefits. It would also significantly improve efficiency as Major Incident bridge calls tie up many system administrators in bridge calls which can be redirected to areas of greater impact.

System outputs

Documented insights identifying the probable cause of a Major Incident.

Technology

AI classification

Agentic AISource: Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.

System name(s)

Not reported

Custom-developed code

Not reported

Public source code

Not reported

Sourcing

How it was built

Not reported

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

Not reported

Privacy Impact Assessment

Not reported

Authorization to Operate

Not reported

Demographic features

Not reported

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported