CITC Automated Fax Relabeling

Overview

Development stage

PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.

High-impact designation

High-impactSource: a) High-impact

Impact justification

Not reported

Start date

Not reported

Withheld from public reporting

Not reported

Mission

Topic area

Health and Medical

Operational functions

Document processing and extraction, Clinical and medical Derived by keyword rules; see methodology

Problem the AI is intended to solve

Speed intake of outside medical records. Currently the VA system as a whole gets millions of pages of faxes a day. The subset of these related to care in the community (CITC) contain results of care that the VA itself has paid for in non-VA facilities. As CITC use increases, the burden of processing these faxes (uploading them and making them useful for VA physicians) is increasing. Delays in upload time lead to missing information about non-VA care.

Expected benefits

Enhancing patient outcomes (results of care that we are paying for is made more quickly available within the VA); increased efficiency (reduce or eliminate tedious nursing work of manually renaming faxes).

System outputs

Renamed faxes (with patient identifiers and document classification). The software is run by care in the community (CITC) staff (on their local GFE). These staff 'point' the fax processer program to the folder that contains inbound faxes. The software creates a subdirectory folder inside of the inbound fax folder and the output faxes (relabeled) are put into the output subdirectory.

Technology

AI classification

Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.

System name(s)

Not reported

Custom-developed code

Yes

Public source code

Not reported

Sourcing

How it was built

Developed in-houseSource: b) Developed in-house

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

Not reported

Privacy Impact Assessment

Not reported

Authorization to Operate

Not reported

Demographic features

Not reported

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported