VA · VA-24-790 · record R2235

Pension Optimization Initiative (POI)

Department of Veterans Affairs · VBA: Veterans Benefits Administration

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: High-impactSource: a) High-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Government Benefits Processing
Operational functions: No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

VBA’s POI is a transformative effort that seeks a Managed Services Provider (MSP) to convert an existing manual business process into automated processing of Pension, Dependency Indemnity Compensation (DIC), and Burial claims. This effort is focused on dramatically improving the Veteran Experience while significantly reducing costs. POI automation will process Pension, DIC, and Burial claims more quickly, consistently, and efficiently.

Expected benefits

Reduced average days to complete claims processing. Reduced claims inventory. Reduced amount of manual claims processing hours to accomplish mission.

System outputs

1) updated Veteran/Beneficiary files, 2) completed Pension, DIC, and Burial-related claim actions to include stop and start of awards (delivery of benefits), 3) Notification Letters to Claimants.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported