Aidan Chat-bot
Department of Education · Federal Student Aid
Overview
- Development stage
- Status not reported
- High-impact designation
- Not reported
- Impact justification
- Not reported
- Start date
- Not reported
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Not reported
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
Manages programs authorized under the Higher Education Act of 1965 including financial aid for students attending higher education programs.
Expected benefits
Federal Student Aid's (FSA) virtual assistant uses natural language processing to answer common financial aid questions and help customers get information about their federal aid on StudentAid.gov. In just over two years, Aidan has interacted with over 2.6 million unique customers, resulting in more than 11 million user messages.
System outputs
Not reported
Technology
- AI classification
- Not reported
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Potential impacts and how they were identified
Not reported