User guides/training provided in chat form

Overview

Development stage

In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

Not reported

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Information Technology

Operational functions

No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

We have multiple systems with multiple user guides that are 200 plus pages. Additionally, we have a significant amount of training material. Our customer survey responses always identify that they are not usable because they are so dense and they are often needed in the field, i.e., they are too cumbersome to download and read on tablets and phones. I would like them to be available to the AI as source material so that our users can ask specific questions. I want to do this without having to rewrite and format the PDF documents. The applications are only for internal users, and the documentation is not considered sensitive. If this use case works, I have other documentation I would like to also consider in the future.

Expected benefits

We have 10 applications, each with user guides that range from minimal to over 200 pages. This will create efficiency by helping the staff finding relevant information when needed. This should reduce the amount of training material and user guides created

System outputs

Recommendation for the business user on how to accomplish their tasks in an efficient and accurate way.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

Not reported

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Not reported

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

No

Demographic features

Not reported

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported