Statistical Information Services Customer Correspondence Analytics

Overview

Development stage

In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

The output is not presumed to be high-impact and is not used as the principal basis for significant decisions/actions

Start date

Not reported

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Administrative Functions

Operational functions

Summarization Derived by keyword rules; see methodology

Problem the AI is intended to solve

Statistics of Income (SOI) has collected years' worth of customer correspondence. While having this information has been useful for historical documentation proposes, it is apparent that moving forward we need to evaluate the trends in requests, identify areas of demand, topics of interest, and areas for internal improvement. Through the use of AI, we intend to summarize and evaluate the previous several years' worth of correspondence to better direct our limited resources moving forward. The output will help us better realign our resources to more highly impactful tasks and assignments. It will also help direct where improvements to current products need to be made and what those improvements ought to be to better inform the public.

Expected benefits

Improve customer service by having SOI information more easily understandable and available.

System outputs

The output of the AI system will be summary evaluations, via [name removed] capabilities, of the past several years of customer correspondence.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

Not reported

Custom-developed code

Not reported

Public source code

Not reported

Sourcing

How it was built

Not reported

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

Not reported

Privacy Impact Assessment

Not reported

Authorization to Operate

Not reported

Demographic features

Not reported

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported