TREAS · TREAS-IRS-69 · record R2851

Using Text Summarization for Open-Ended Survey Responses

Department of the Treasury · Internal Revenue Service (IRS)

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: The output is not presumed to be high-impact and is not used as the principal basis for significant decisions/actions
Start date: Not reported
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Science
Operational functions: Summarization Derived by keyword rules; see methodology

Problem the AI is intended to solve

Analyzing open-ended survey responses is very time intensive. This project seeks to reduce the time that analysis takes.

Expected benefits

Open-ended survey responses can capture more nuanced information than closed response questions. Using AI to summarize these responses will enable Small Business/Self-Employed (SB/SE) Research to better leverage open-ended responses to provide our customers with more nuanced information.

System outputs

The AI will output a summary of all the open-ended responses. This summary will capture all the main themes and important details of the open-ended responses.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported