DOC · DOC-222 · record R3093
Call Center Automations (Internal)
Department of Commerce · USPTO
Overview
- Development stage
- Status not reported
- High-impact designation
- Not reported
- Impact justification
- Not reported
- Start date
- Not reported
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Not reported
- Operational functions
- Public-facing customer service Derived by keyword rules; see methodology
Problem the AI is intended to solve
Leverage ServiceNow’s AI-based NowAssist to support Tier 1 and Tier 2 service desk staff to support basic IT requests s
Expected benefits
Not reported
System outputs
Not reported
Technology
- AI classification
- Not reported
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported