FTC · FTC-0014 · record R3159

GenAI Mail Scan

Federal Trade Commission · BCP/DCRO

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Start date: 2025 (year precision)
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Other
Operational functions: No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

The difficulties of interpreting handwritten and poorly formatted documents by staff leads to increased manual labor required to accurately read and enter data into all fields.

Expected benefits

Automatic processing of handwritten mail received by the agency enhances accuracy, reduces manual labor, accelerates processing times, and improves data quality.

System outputs

Data from consumer letters with key informationóincluding names, addresses, phone numbers, and email detailsóalong with relevant complaint content.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Sentinel Network Services
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Amazon
Vendors (standardized): Amazon Web Services

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Yes
Privacy Impact Assessment: www.ftc.gov ↗
Authorization to Operate: Yes
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported