SBA · SBA-23 · record R3182

Email, Document, and Composing AI Editor

Small Business Administration · OCPL: Office of Communications & Public Liaison

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not high impact: This AI system does not meet the criteria of any of the six pillars that make up High Impact AI in Memorandum M-25-21.
Start date: 2026-01-15 (day precision)Source: 01/15/2026 00:00:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Service Delivery
Operational functions: No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

Government communications require professional, clear, and error-free writing across diverse documents and correspondence. Manual proofreading is time-consuming and may miss subtle errors or tone inconsistencies.

Expected benefits

Improved quality and consistency of written communications, reduced time spent on editing and proofreading, enhanced professional tone in government correspondence, and increased confidence in written outputs. Supports staff at all writing skill levels.

System outputs

AI-powered writing assistant that provides real-time grammar, spelling, punctuation, style, and tone corrections. Uses natural language processing and machine learning to analyze text context and provide personalized suggestions. Input: written text across documents, emails, and web applications. Output: corrected text, writing suggestions, tone adjustments, and clarity improvements.

Technology

AI classification: Classical / predictive MLSource: Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relatio…
System name(s): Grammarly Platform
Custom-developed code: No
Public source code: Not applicable - No custom code

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Grammarly, Inc.
Vendors (standardized): Grammarly

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not publicly available
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Commercial vendor-managed training data
Federal Data Catalog: Not applicable - Proprietary vendor training data

Governance

8 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingReported in placeSource: a) Yes

AI impact assessmentReported in placeSource: a) Yes

Independent reviewReported in placeSource: a) Yes – by another appropriate agency office or reviewer not directly involved in the AI’s development

Ongoing monitoringReported in placeSource: a) Yes, sufficient monitoring protocols have been established

Operator trainingReported in placeSource: a) Yes, sufficient and periodic training has been established

Fail-safeNot applicableSource: b) Not applicable

Appeal processNot applicableSource: b) Not applicable

User and public consultationReported in placeSource: Conducted direct usability testing with end users during pilot phase, established feedback mechanisms through IT helpdesk and user surveys, regular consultation with program stakeholders, and continuous improvement based on user input and performance metrics.Flag: free-text answer

Potential impacts and how they were identified

Potential impacts include consistency and quality of written communications. Impacts identified through user testing and accuracy validation. Mitigation includes user control over suggestions, privacy protections for sensitive content, and training on appropriate use.