SBA · SBA-25 · record R3184

Employee Work Prioritization AI Agent

Small Business Administration · OCIO: Office of the Chief Information Officer

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not high impact: This AI system does not meet the criteria of any of the six pillars that make up High Impact AI in Memorandum M-25-21.
Start date: 2026-01-01 (day precision)Source: 01/01/2026 00:00:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Software development assistance, Translation and transcription, Image and video analysis Derived by keyword rules; see methodology

Problem the AI is intended to solve

Staff require versatile AI assistance for diverse tasks including content creation, coding, translation, research, and problem-solving. Single-purpose tools create inefficiencies and context-switching.

Expected benefits

Unified AI assistant handles multiple task types, improves productivity across content creation and coding activities, enables faster multilingual communication, provides accurate answers to complex questions, and supports creative problem-solving with contextual awareness.

System outputs

Multimodal AI assistant with advanced capabilities in text generation, code generation, machine translation, question answering, image analysis, and creative problem-solving. Trained on extensive datasets for nuanced language understanding. Input: text, images, and multimodal queries. Output: generated text, code, translations, answers, image analysis, and creative solutions.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Google Gemini
Custom-developed code: No
Public source code: Not applicable - No custom code

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Google LLC
Vendors (standardized): Google

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not publicly available
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Commercial vendor-managed training data
Federal Data Catalog: Not applicable - Proprietary vendor training data

Governance

8 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingReported in placeSource: a) Yes

AI impact assessmentReported in placeSource: a) Yes

Independent reviewReported in placeSource: a) Yes – by another appropriate agency office or reviewer not directly involved in the AI’s development

Ongoing monitoringReported in placeSource: a) Yes, sufficient monitoring protocols have been established

Operator trainingReported in placeSource: a) Yes, sufficient and periodic training has been established

Fail-safeNot applicableSource: b) Not applicable

Appeal processNot applicableSource: b) Not applicable

User and public consultationReported in placeSource: Conducted direct usability testing with end users during pilot phase, established feedback mechanisms through IT helpdesk and user surveys, regular consultation with program stakeholders, and continuous improvement based on user input and performance metrics.Flag: free-text answer

Potential impacts and how they were identified

Potential impacts identified through vendor documentation, user testing, and pilot deployment. Mitigation measures include user training, appropriate use policies, human oversight of outputs, and regular performance monitoring.