DOE · DOE-463 · record R3335

AI Chat Bot for IT User Services

Department of Energy · PPPL - Princeton Plasma Physics Laboratory (SC43 OIM)

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Interactive RAG chat bot model trained on existing, updated and new IT resource documentation in the user space. Platform will be used as an informative method for users to handle tier 1 IT issues and help guide to the correct place.
Start date: 2025-09-25 (day precision)Source: 2025-09-25T00:00:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Science
Operational functions: Chatbot or virtual assistant, Search and knowledge retrieval Derived by keyword rules; see methodology

Problem the AI is intended to solve

Interactive RAG chat bot model trained on existing, updated and new IT resource documentation in the user space. Platform will be used as an informative method for users to handle tier 1 IT issues and help guide to the correct place.

Expected benefits

System outputs

AI output will be recommendations and instructions based on training data from IT administrators in more user friendly responses

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: No
Public source code: No

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: No
Demographic features: Not reported
Training and evaluation data: Help Desk Knowledge Base Article and other supporting documentation in the user space
Federal Data Catalog: Not reported

Governance

2 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingReported in progressSource: b) In-progress

AI impact assessmentReported in progressSource: b) In-progress

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported