AI Use Cases

Use case	Agency	Stage	High-impact	Topic area	AI classification	Sourcing
ODRR Comm - Talking Point Generation SBA-6 · ODRR: Office of Disaster Recovery And Resilience	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Contract and in-house
Amazon Q in Connect SBA-9 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Administrative Functions	Generative AI	Contract and in-house
Generative AI for SBA.gov product training SBA-13 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
Business Plan Creation SBA-19 · OFO: Office of Field Operations	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Developed in-house
Employee Center AI Search SBA-20 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI Incident Summarization SBA-35 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Service Delivery	Generative AI	Purchased from vendor
AI-Powered Search and Recovery SBA-41 · OCIO: Office of the Chief Information Officer	SBA	Pre-deployment	Not high-impact	Cybersecurity	Generative AI	Purchased from vendor
LexisNexis DOE-684 · RL - Hanford - Richland Operations Office - Hanford (EM)	DOE	Pre-deployment	Not high-impact	Other	Generative AI	Purchased from vendor
Ariculate 360 AI Assistant DOE-511 · EMLA - EM Los Alamos Field Site (EM)	DOE	Pre-deployment	Not high-impact	Information Technology	Generative AI	Purchased from vendor
ChatGPT for OMS Marketing SBA-15 · OFO: Office of Field Operations	SBA	Retired	Not high-impact	Service Delivery	Generative AI	Purchased from vendor