NSF · 7 · record R0087
ServiceNow GenAI "Now Assist"
National Science Foundation · Office of Information and Resource Management (OIRM)
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not reported
- Impact justification
- Not reported
- Start date
- 2025 (year precision)
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Not reported
- Operational functions
- Chatbot or virtual assistant, Search and knowledge retrieval, Public-facing customer service Derived by keyword rules; see methodology
Problem the AI is intended to solve
ServiceNow GenAI is a FedRAMP High certified system to accelerate digital transformation using Now Assist. Automatically generate content such as responses, work notes, and knowledge base articles related to customer service experience. Increase productivity and speed of delivery with intelligent recommendations. Resolve issues swiftly with chatbots that understand human language.
Expected benefits
Not reported
System outputs
Not reported
Technology
- AI classification
- Not reported
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported