HUD · HUD-2025-005 · record R0547

FHA Resource Center Chatbot

Department of Housing and Urban Development · Office of Housing

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Service Delivery
Operational functions: Chatbot or virtual assistant, Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Resource Center / Contact Center.

Expected benefits

The FHA Resource Center Virtual Assistance Chatbot will assist HUD clients utilizing searching for public policies through the 2,200+ FAQs in the FAQ Knowledge base.

System outputs

Responses with information from the 2200+ publicly published FAQs for inquires received by the FHA Resource Center / Contact Center on the FHA FAQ website proposed Virtual Assistant Chatbot along with the 1-800-CALLFHA Interactive Voice Response System proposed Voice Bot.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported