FTC · FTC-0016 · record R3161

DNC IVR Audio File Transcription

Federal Trade Commission · BCP/DCRO

Overview

Development stage: RetiredSource: d) Retired – The use case was reported in the agency’s prior year’s inventory, but its development and/or use has since been discontinued.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Start date: 2025 (year precision)
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Other
Operational functions: Translation and transcription Derived by keyword rules; see methodology

Problem the AI is intended to solve

The DNC IVR (Do Not Call Interactive Voice Response) comments audio files are not being transcribed, requiring users to click the link and listen to understand the IVR complaint.

Expected benefits

Enables faster, more efficient complaint review by allowing to quickly search and read comments instead of listening to audio, improving accessibility, productivity, and response times.

System outputs

Transcribed DNC IVR (Do Not Call Interactive Voice Response) Audio file and save the text to database.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Sentinel Network Services
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Microsoft
Vendors (standardized): Microsoft

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Yes
Privacy Impact Assessment: www.ftc.gov ↗
Authorization to Operate: Yes
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported