FRB · FRB-0054 · record R0593
Virtual Benefits Assistant
Federal Reserve Board · Division of Management
Overview
- Development stage
- DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- 2025-03-01 (day precision)Source: 2025-03-01T00:00:00
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Human Resources
- Operational functions
- Chatbot or virtual assistant Derived by keyword rules; see methodology
Problem the AI is intended to solve
Virtual Assistant is designed to answer questions on how to navigate the site and answer general questions
Expected benefits
Get general answers on benefits and links to reference materials for additional information or benefits contact information
System outputs
The system provides general responses and employees have the option to speak to a representative if they have more detailed questions.
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Benefits Manager
- Custom-developed code
- No
- Public source code
- Not reported
Sourcing
- How it was built
- Purchased from vendorSource: a) Purchased from a vendor
- Vendor (as reported)
- Benefits Manager
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- No
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Yes
- Demographic features
- k) None of the above
- Training and evaluation data
- Internal – Thrift Plan and Retirement Plan Documentation
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported