FAS Catalog Platform - Virtual Assistant
General Services Administration
Overview
- Development stage
- PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
- High-impact designation
- Not reported
- Impact justification
- Not reported
- Start date
- Not reported
- Withheld from public reporting
- Not reported
Mission
- Topic area
- Service Delivery
- Operational functions
- Chatbot or virtual assistant Derived by keyword rules; see methodology
Problem the AI is intended to solve
The AI is intended to solve the problem of users struggling to quickly find help and support documentation within the extensive FCP system. Currently, users often resort to contacting the Vendor Support Center (VSC) instead of sifting through existing user guides, FAQs, and quick reference guides. The Virtual Assistant aims to streamline access to this vast volume of support information, providing quicker answers to common support questions and alleviating the burden on human support staff.
Expected benefits
Not reported
System outputs
Not reported
Technology
- AI classification
- Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Potential impacts and how they were identified
Not reported