HHS · no agency ID · record R0896

Program Reporting System Knowledge base Chatbot

Department of Health and Human Services · HHS/HRSA

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant, Search and knowledge retrieval Derived by keyword rules; see methodology

Problem the AI is intended to solve

Help users get relevant information quickly instead of in lengthy manuals, FAQs, or scattered documentation and reduce support cost.

Expected benefits

Provides instant, accurate answers to user queries, reducing the time spent searching for information. Additionally, it reduces call center support costs and minimizes the number of calls from grantees seeking system help, improving operational efficiency.

System outputs

AI chatbot integrated with post award performance reporting system which serves as a knowledge base for FAQs and system step by step guides. Both grantees and internal HRSA users will use the chatbot to get relevant information faster. The AI chatbot will eventually reduce customer support cost.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported