HHS · no agency ID · record R0608

Discover User Assistant

Department of Health and Human Services · HHS/ACF

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-01 (month precision)Source: Jan-24
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

How can ACF Discover users better understand how to use the platform? ACF Discover is a relatively new platform designed to streamline various analyses and data maintenance responsibilities of ACF Executive Officers and other ACF administrative and management staff. When launched, ACF Discover users were trained with instructional documentation. However, some users still find it difficult to understand the different software modules and how to use them.

Expected benefits

Easier navigation of the ACF Discover Staff Management platform Rather than searching for relevant passages through keyword matching, people can ask their questions in natural language.

System outputs

Suggested answer to question, with thought process and links to relevant section of official document(s). The User Documentation Assistant provides a secure virtual assistant interface that is only available to ACF Discover Users. Users are able to ask the assistant specific questions about the capabilities of ACF Discover along with how to leverage tools and applications. The Virtual Assistant is able to provide answers by referencing the User Reference guide.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): ACF Discover
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Palantir
Vendors (standardized): Palantir

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: www.hhs.gov ↗
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: RAG implementation using commercially-available LLMs and the latest ACF Discover user reference guide.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported