HHS · no agency ID · record R0616

Builder Buddy

Department of Health and Human Services · HHS/ACF

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2025-05 (month precision)Source: May-25
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

How can ACF staff more readily develop their own tailored virtual assistants on our enterprise genAI platform? ACF's enterprise generative AI platform gives users the tools to create their own tailored virtual "agents" to assist with more specialized tasks specific to a user's work. Users do not need to code to build these virtual assistants but do have to provide adequate context and instructions. Builder Buddy lets users draft a virtual assistant through describing their needs and providing context in a natural conversational manner as an alternative to a form-based builder interface.

Expected benefits

More ACF staff feel empowered and equipped to configure their own tailored virtual assistants, increasing the usefulness of LLMs beyond basic chat Tailored virtual assistants allow ACF staff to leverage LLMs in repeated workflows, reducing administrative burden and allowing staff to focus on higher-order analysis.

System outputs

Draft virtual assistant configurations that users then further test and iterative on before deployment.

Technology

AI classification: Agentic AISource: Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
System name(s): ACF Credal
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Credal
Vendors (standardized): Credal

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: www.hhs.gov ↗
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported