HHS · no agency ID · record R0670

EDAV Virtual Assistant - Eva ( Microbot Service) - Bot as a Service (BaaS)

Department of Health and Human Services · HHS/CDC

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2025-08 (month precision)Source: Aug-25
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Administrative Functions
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

This tools serves as a helpdesk to support CDC staff in finding relevant information related to the Enterprise Data, Analytics, and Visualization platform available across existing documentation.

Expected benefits

Increased access for staff to documentation and decreased time spent searching for relevant information. This includes a reduction in number of support tickets from staff.

System outputs

Staff will ask the chatbot questions related to various platform documentation. The AI use cases supplies back information including references and citations to the existing documentation for staff to go to.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): EDAV (Enterprise Data, Analytics, and Visualization Platform)
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported