HHS · no agency ID · record R0735

Federal Select Agents Program (FSAP) Customer Agent

Department of Health and Human Services · HHS/CDC

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2025-03 (month precision)Source: Mar-25
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Software development assistance Derived by keyword rules; see methodology

Problem the AI is intended to solve

FSAP users need support on the use of the FSAP system. Completing forms, managing entities, agents, and toxins. Updating permits, correcting data, conducting inspections, and related activities. The FSAP Customer Agent will provide answers to questions as users navigate the FSAP process.

Expected benefits

Support will be provided to users without additional staffing requirements. Users will get fast and accurate solutions to questions instantly.

System outputs

The output is text via an LLM which is trained on operations and management data. Output is via a both a chat window or copilot for internal use.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Microsoft
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Developed in-houseSource: b) Developed in-house
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported