Feedback Analysis Solution (FAS)

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2021-09 (month precision)Source: Sep-21

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Information Technology

Operational functions

No function tag matched Derived by keyword rules; see methodology

Problem the AI is intended to solve

Speeds up the manual and time-consuming process of analyzing public comments on frequently posted regulations.gov and FDMS dockets by employing advanced natural language processing and machine learning technologies.

Expected benefits

Speeds up the manual and time-consuming process of analyzing public comments on frequently posted regulations.gov and FDMS dockets by employing advanced natural language processing and machine learning technologies. FAS help categorize stakeholder comments or feedback (collected in multiple venues), thereby enabling analysts to use the system to quickly identify comments that may impact program/policy decisions.

System outputs

FAS categorize stakeholder feedback (collected in multiple venues), thereby enabling CMS analysts to use the system to quickly identify comments that may impact program/policy decisions. The system utilizes Artificial Intelligence (AI) to minimize bias through topic, theme, stakeholders, and sentiment models that standardize the analysis process, and provide insights that were previously difficult to obtain manually.

Technology

AI classification

Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.

System name(s)

CDRAP

Custom-developed code

Yes

Public source code

Not reported

Sourcing

How it was built

Developed in-houseSource: b) Developed in-house

Vendor (as reported)

Not reported

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

Use API to comments from Regulations.gov, FDMS, Federal Register.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported