Help Desk Responses
Department of Health and Human Services · HHS/CMS/CCIIO
Overview
- Development stage
- In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- Not reported
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Information Technology
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
(Marketplace) The Division of Issuer Management and Operations has talked with their contractor, LMI, about using an AI tool for the Help Desk contract.
Expected benefits
Generate responses to common questions from issuers and external organizations based on previously cleared material.
System outputs
Reduce the amount of time staff contractors need to generate answers for SME review and approve responses to issuers and other external entities that ask questions to the help desk.
Technology
- AI classification
- Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Potential impacts and how they were identified
Not reported