HHS · no agency ID · record R0750

Chatbot within Hub

Department of Health and Human Services · HHS/CMS/CCIIO

Overview

Development stage: In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant, Summarization Derived by keyword rules; see methodology

Problem the AI is intended to solve

(Other) Currently the following help support activities are handle by a human: - Personalized FAQ?s - Clarify questions with schema and onboarding, etc. - Handle "Where is 'My file' or 'My Request'?" inquiries - Provide a "Talk to Agent" feature - Schedule a testing window - Provide data summarization and reporting for internal stakeholders - Report operational health of the system - Include training materials, Q/A about the system

Expected benefits

Build a chatbot that will address some help support activities through: 1. Access to Internal Knowledge base Including retrieval augmented generation (RAG) 2. Personalized FAQs & contextual generation 3. Interaction with Live Agent 4. Chat & Talk Feature 5. Ability to query custom data source for File or Case status

System outputs

Help support team in day-to-day communication with external partners

Technology

AI classification: Classical / predictive MLSource: Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relatio…
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported