HHS · no agency ID · record R0772
Health Plan Management System - Complaint Tracking Analysis
Department of Health and Human Services · HHS/CMS/CM
Overview
- Development stage
- In development or acquisitionSource: a) Pre-deployment – The use case is in a development or acquisition status.
- High-impact designation
- Not high-impactSource: c) Not high-impact
- Impact justification
- Not reported
- Start date
- Not reported
- Withheld from public reporting
- NoSource: a) No
Mission
- Topic area
- Information Technology
- Operational functions
- No function tag matched Derived by keyword rules; see methodology
Problem the AI is intended to solve
Support the analysis of MA and Part D beneficiary complaints data.
Expected benefits
Enhance CMS' understanding of beneficiary issues with MA and Part D plans.
System outputs
Complex analysis of a large set of complaint data to identify trends in order to facilitate casework activity.
Technology
- AI classification
- Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
- System name(s)
- Not reported
- Custom-developed code
- Not reported
- Public source code
- Not reported
Sourcing
- How it was built
- Not reported
- Vendor (as reported)
- Not reported
- Vendors (standardized)
- None on the standard list
A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.
Data and privacy
- Involves PII
- Not reported
- Privacy Impact Assessment
- Not reported
- Authorization to Operate
- Not reported
- Demographic features
- Not reported
- Training and evaluation data
- Not reported
- Federal Data Catalog
- Not reported
Governance
0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.
Pre-deployment testingNo answer reported
AI impact assessmentNo answer reported
Independent reviewNo answer reported
Ongoing monitoringNo answer reported
Operator trainingNo answer reported
Fail-safeNo answer reported
Appeal processNo answer reported
User and public consultationNo answer reported
Potential impacts and how they were identified
Not reported