HHS · no agency ID · record R0884

Knowledge Navigator

Department of Health and Human Services · HHS/HRSA

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: Not reported
Start date: 2024-06 (month precision)Source: Jun-24
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

The objective is to develop an AI model that can answer detailed and complex questions about the key programmatic document, Application and Program Guidance (APG), that is issued annually before the application cycle opens. The PoC LLM has Applicant and Program Guidance (APG) documents for 10 loan repayments and scholarship programs.

Expected benefits

This will allow loan repayment and scholarship analysts and call center agents to better respond to public inquiries from applicants and participants

System outputs

BHW has implemented a proof of concept Generative AI (GenAI) Large Language Model (LLM) Knowledge Navigator (KN) to support National Health Service Corps (NHSC) and Nurse Corps loan repayment and scholarship program analysts and call center agents respond to program applicants and participants.

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): BMISS
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Publicis Sapient
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Existing program application guidance documentation (APGs)
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported