NBS Virtual Assistant

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2025-05 (month precision)Source: May-25

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Administrative Functions

Operational functions

Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

Service Desk Operations

Expected benefits

A robust knowledge base supports the NBSC user community, significantly reducing service requests to the ONBS Service Desk. This allows Subject Matter Experts (SMEs) to concentrate on critical operational and maintenance activities.

System outputs

"Supporting all NBSC business workstreams, the ONBS Assistant will enhance user engagement with NBSC Applications by providing comprehensive and personalized assistance A variety of support document types like job aids, CBT training courses, FAQs and knowledge articles are the instructional documents used to teach the tool to answer common questions that come into the core team, and the Service Desk on a regular basis.ONBS Subject Matter Experts regularly update content ONBS Assistant will be hosted in the NIH Business System Cloud (NBSC) and positioned within the ONBS SharePoint portal"

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

NIH Business System Cloud (NBSC)

Custom-developed code

Yes

Public source code

Not reported

Sourcing

How it was built

Purchased from vendorSource: a) Purchased from a vendor

Vendor (as reported)

H2O.GPTe

Vendors (standardized)

None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

NBS Training guides, Job Aids, and FAQs.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported