GSA · no agency ID · record R1192

No-Code Text and Sentiment Analysis with XM Discover

General Services Administration

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not reported
Impact justification: Not reported
Start date: Not reported
Withheld from public reporting: Not reported

Mission

Topic area: Service Delivery
Operational functions: Summarization Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AI in this use case is intended to solve the problem of efficiently conducting text and sentiment analysis on qualitative feedback in a no-code environment. This allows GSA to gain a more nuanced view of customer sentiment and connect text feedback to key survey metrics and operational data for more thorough insights, moving beyond simple text summarization. Ultimately, the AI helps GSA to improve its ability to make data-driven decisions regarding customer needs.

Expected benefits

Not reported

System outputs

Not reported

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Not reported
Public source code: Not reported

Sourcing

How it was built: Not reported
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: Not reported
Privacy Impact Assessment: Not reported
Authorization to Operate: Not reported
Demographic features: Not reported
Training and evaluation data: Not reported
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported