DOL · DOL-03 · record R1275

Audio Transcription

Department of Labor · OWCP||VETS||WHD

Overview

Development stage: DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: This service only provides transcription of calls. It does not serve as a principal basis for decisions or actions with significant effect on an individual or entity's civil rights, civil liberties, or privacy, access to critical government resources or services, or human health and safety.
Start date: 2023-03-22 (day precision)Source: 03/22/2023 00:00:00
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Other
Operational functions: Translation and transcription, Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AI is intended to ensure accurate records of voicemails for tracking and follow-up purposes on claims. The transcription service allows more time for the claims examiner to focus on more critical tasks such as decisions on claims as opposed to spending time documenting the call themselves. Having more time to focus on critical tasks, in turn, enables higher levels of customer service.

Expected benefits

Transcription of speech to text for records keeping using natural language processing models.

System outputs

Text transcription

Technology

AI classification: Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
System name(s): Azure
Custom-developed code: No
Public source code: Not reported

Sourcing

How it was built: Purchased from vendorSource: a) Purchased from a vendor
Vendor (as reported): Azure PIID: NNG15SD60B
Vendors (standardized): Microsoft

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not publicly available.
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: Not reported
Federal Data Catalog: N/A--Protected by the Privacy Act

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported