Walter: Generative AI Support Bot

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2025-03-06 (day precision)Source: 03/06/2025 00:00:00

Withheld from public reporting

NoSource: a) No

Mission

Topic area

Information Technology

Operational functions

Public-facing customer service Derived by keyword rules; see methodology

Problem the AI is intended to solve

The need to more effectively focus on critical customer requests with existing resources.

Expected benefits

Cost savings and reduced customer wait times by addressing Tier 0 and Tier 1 requests without human intervention.

System outputs

Responses to Tier 0 and Tier 1 requests via a virtual customer service agent based on current management, policies, directives, and other internal resources.

Technology

AI classification

Generative AISource: Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).

System name(s)

DOS-O365

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Purchased from vendorSource: a) Purchased from a vendor

Vendor (as reported)

Microsoft

Vendors (standardized)

Microsoft

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

Yes

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

k) None of the above

Training and evaluation data

Not reported

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported