CBP Careers Bot - Leo

Overview

Development stage

DeployedSource: c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

High-impact designation

Not high-impactSource: c) Not high-impact

Impact justification

Not reported

Start date

2025-09-30 (day precision)Source: 2025-09-30T00:00:00

Withheld from public reporting

Not reported

Mission

Topic area

Service Delivery

Operational functions

Chatbot or virtual assistant, HR and workforce Derived by keyword rules; see methodology

Problem the AI is intended to solve

The Natural Language Processing (NLP) chatbot is intended to help visitors to the CBP careers site navigate complex and extensive career resources quickly and easily. By providing a guided, interactive experience, the chatbot simplifies access to the most relevant career information, on a user-by-user basis. Additionally, the chatbot can direct users to CBP recruiters and recruitment events, strengthening the agency's recruitment network and fostering more direct engagement with prospective candidates.

Expected benefits

Visitors to the U.S. Customs and Border Protection (CBP) careers website can engage with a Natural Language Processing (NLP) based chat bot to help access CBP career related information and drive users to take the next action such as contacting a recruiter, attending a career event, or applying for a CBP career to help access CBP career related information and drive users to take the next action. These data-driven responses will allow for more natural, conversational interactions to increase usability and accuracy in provided information.

System outputs

The NLP-chatbot will provide natural language responses to user queries.

Technology

AI classification

Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.

System name(s)

C2RMT

Custom-developed code

No

Public source code

Not reported

Sourcing

How it was built

Contract and in-houseSource: c) Developed with both contracting and in-house resources

Vendor (as reported)

Salesforce Einstein

Vendors (standardized)

Salesforce

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII

No

Privacy Impact Assessment

Not reported

Authorization to Operate

Yes

Demographic features

Not reported

Training and evaluation data

User input is categorized and captured in Salesforce to refine the chatbot's interpretation of future inputs.

Federal Data Catalog

Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Potential impacts and how they were identified

Not reported