TREAS · BEP-1 · record R2769

AskBEP AI ChatBot

Department of the Treasury · Bureau of Engraving and Printing (BEP)

Overview

Development stage: PilotSource: b) Pilot – The use case has been deployed in a limited test or pilot capacity.
High-impact designation: Not high-impactSource: c) Not high-impact
Impact justification: The AskBEP chatbot tool is designed to provide policy related information to the BEP community in a convenient and conversational format. Its function is strictly informational and does not involve processing or storing PII or sensitive data. The chatbot does not make determinations that affect individuals' civil rights, personal safety. financial status, or access to essential government sources.
Start date: 2025-08-25 (day precision)Source: 8/25/2025
Withheld from public reporting: NoSource: a) No

Mission

Topic area: Information Technology
Operational functions: Chatbot or virtual assistant Derived by keyword rules; see methodology

Problem the AI is intended to solve

The AskBEP chatbot addresses the challenge of quickly and consistently accessing policy information within the BEP community. Employees often need clear, accurate answers without having to search through lengthy documents or rely on staff availability. The AI solves this by providing an always-available, conversational tool that retrieves and explains relevant policy guidance in plain language.

Expected benefits

The AskBEP chatbot improves accessibility, consistency, and efficiency by providing 24/7 conversational access to accurate policy information. The AskBEP chatbot also automates common inquiries while ensuring consistent, accessible policy information.

System outputs

The AskBEP chatbot generates natural language responses to user queries in a conversational format. These outputs consist of policy information, guidance, or references to relevant resources. Responses are text-based, do not include PII, and are intended to be consistent, accurate, and user-friendly.

Technology

AI classification: Natural language processingSource: Natural Language Processing: AI that processes, interprets, and shares information in human language.
System name(s): Not reported
Custom-developed code: Yes
Public source code: Not reported

Sourcing

How it was built: Contract and in-houseSource: c) Developed with both contracting and in-house resources
Vendor (as reported): Not reported
Vendors (standardized): None on the standard list

A vendor is the supplier named by the agency. It does not identify the underlying model or AI technology.

Data and privacy

Involves PII: No
Privacy Impact Assessment: Not reported
Authorization to Operate: Yes
Demographic features: k) None of the above
Training and evaluation data: The AskBEP chatbot does not use PII. Its responses are informed by internally approved policy documents and procedural guidance. Performance was evaluated using curated test queries, user surveys, and User Acceptance Testing to assess accuracy, clarity, and overall user experience.
Federal Data Catalog: Not reported

Governance

0 of 8 minimum-practice questions answered. A blank answer means the agency reported nothing; it does not mean the practice is absent.

Pre-deployment testingNo answer reported

AI impact assessmentNo answer reported

Independent reviewNo answer reported

Ongoing monitoringNo answer reported

Operator trainingNo answer reported

Fail-safeNo answer reported

Appeal processNo answer reported

User and public consultationNo answer reported

Potential impacts and how they were identified

Not reported